Terms of service
Terms of Service
Welcome to SoftVelvet. By accessing or purchasing from softvelvet.shop, you agree to the following Terms of Service. Please read these terms carefully before using our website.
Online Store Terms
By using this website, you confirm that you are legally able to make purchases in your region or that you have permission from a parent or guardian. You agree not to use our products or services for any unlawful purpose.
You may not copy, reproduce, resell, or exploit any part of our website, product content, images, or service without written permission from SoftVelvet.
Product Information
SoftVelvet sells elegant hair accessories, including velvet pearl headbands and fashion hairbands. We make every effort to display product images, descriptions, colors, and details as accurately as possible.
However, actual product colors may vary slightly due to screen settings, lighting, or photography. We do not guarantee that your device display will show product colors perfectly.
Pricing and Availability
All prices are displayed on our website and may change without notice. We reserve the right to update, modify, or discontinue any product at any time.
Product availability is not guaranteed. If an item becomes unavailable after your order is placed, we may contact you to offer a replacement, wait for restock, or issue a refund.
Orders and Payments
When you place an order on softvelvet.shop, you agree to provide accurate billing, shipping, and contact information. Incorrect information may cause shipping delays or delivery issues.
We reserve the right to refuse or cancel orders if we detect suspicious activity, incorrect pricing, payment issues, or violation of our policies.
Shipping
SoftVelvet offers free worldwide shipping. Estimated delivery time is 7–10 business days after order processing. Delivery times may vary due to customs, local postal services, weather, holidays, or other delays outside our control.
Returns and Refunds
We offer free returns and refunds within 30 days of delivery. Return requests must meet the conditions described in our Return & Refund Policy.
Customer Responsibilities
Customers are responsible for providing correct shipping information. SoftVelvet is not responsible for delays or failed deliveries caused by incorrect addresses, missing apartment numbers, unavailable recipients, or local delivery restrictions.
Intellectual Property
All website content, including text, images, graphics, branding, product descriptions, and design elements, belongs to SoftVelvet or its content providers. Unauthorized use is not permitted.
Limitation of Liability
SoftVelvet is not liable for indirect, incidental, or consequential damages resulting from the use of our website, products, or services. Our liability is limited to the amount paid for the product purchased.
Changes to Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page. Continued use of our website means you accept the updated terms.
Contact Information
For questions about these Terms of Service, please contact us:
SoftVelvet
5116 Rue Balmoral, Pierrefonds, QC H8Z 2N2, Canada
Email: support@softvelvet.shop
Phone: (800) 746-4840