Contact information
Contact Information
This page provides the official contact details for SoftVelvet.
Store Information
Store Name: SoftVelvet
Website: softvelvet.shop
Email: support@softvelvet.shop
Phone: (800) 746-4840
Business Address
SoftVelvet
5116 Rue Balmoral,
Pierrefonds, QC H8Z 2N2,
Canada
Customer Support
For questions about orders, product details, shipping, returns, refunds, or general support, please contact us by email at:
To help us assist you faster, please include your order number, full name, and a clear description of your request.
Response Time
We aim to respond to customer inquiries as soon as possible. Response times may vary during weekends, holidays, or high-volume periods.
Order Support
Please contact us if you need help with:
- Order confirmation
- Shipping and tracking
- Return or refund requests
- Product questions
- Incorrect or damaged items
- General store inquiries
SoftVelvet is committed to providing helpful and professional customer support for every customer.