Contact Us

Contact Us

Thank you for visiting SoftVelvet. Our customer support team is here to help with questions about orders, shipping, returns, refunds, product details, or general inquiries.

You can contact us using the information below:

Store Name: SoftVelvet
Website: softvelvet.shop
Email: support@softvelvet.shop
Phone: (800) 746-4840
Business Address:
5116 Rue Balmoral,
Pierrefonds, QC H8Z 2N2,
Canada

We aim to respond to customer inquiries as soon as possible. Please include your order number when contacting us about an existing order so we can assist you more quickly.

Our team is committed to providing a smooth and professional shopping experience. Whether you need help choosing a product, tracking your shipment, or starting a return, we are always happy to support you.