Shipping policy

Shipping Policy

At SoftVelvet, we are pleased to offer free worldwide shipping on all orders.

Shipping Destinations

We ship to customers worldwide. Delivery availability may depend on the destination country, local postal services, and customs regulations.

Shipping Cost

Shipping is completely free for all orders. There is no minimum purchase required to receive free shipping.

Estimated Delivery Time

Our estimated delivery time is:

7–10 business days

This estimate begins after your order has been processed and shipped. Business days do not usually include weekends or public holidays.

Order Processing

Orders are processed as quickly as possible after payment confirmation. During busy periods, holidays, or promotional events, processing may take slightly longer.

Once your order has shipped, you may receive tracking information if available.

Delivery Delays

While we work hard to deliver orders within the estimated timeframe, delays can sometimes occur due to:

  • Customs inspections
  • Local postal service delays
  • Weather conditions
  • Incorrect shipping information
  • Holiday seasons
  • High shipping volume
  • Events outside our control

SoftVelvet is not responsible for delays caused by customs, carriers, or incorrect customer information, but we will do our best to help you track and resolve delivery issues.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us immediately at support@softvelvet.shop.

If an order has already been shipped, we may not be able to change the address. SoftVelvet is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Missing Packages

If your package has not arrived after the estimated delivery period, please contact us with your order number. We will review the issue and help you with the next steps.

Contact Us

For shipping questions, please contact:

Email: support@softvelvet.shop
Phone: (800) 746-4840
Address: 5116 Rue Balmoral, Pierrefonds, QC H8Z 2N2, Canada